Sparrow-Kids.com offers 6 months official warranty. If you believe you have received a dead on arrival product, please contact us within 3 days of delivery so we can determine the problem and whether it requires an exchange or refund. If we conclude the product is likely defective, we will ask that you return it in an unused condition and in its original packaging. Beyond three days of ‘DOA’ standard manufacturing warranties applies, 1 year from purchase day. Under normal manufacturing warranty the cost of all return shipping is sole responsibility of the customer. After we receive the item and if it’s proven to be a manufacturer defect, we will send you a replacement item (free shipping) or a refund.

*All of the above terms subject to our final decision

Your satisfaction is very important to us. Please contact us with any product questions so we can ensure you’re ordering the product that’s right for you. If you are unhappy with your purchase or have received a defective sparrow-kids product, we will gladly exchange or refund your order. To qualify for an exchange or refund:

– Your purchase must have been made within the past 30 days
– You must have original shipping receipt or internet order receipt
– You must have purchased the product via the sparrow-kids..com online store
– The product must be free of damage (unless caused by manufacturing defect or during transit)
– If returning due to dissatisfaction, all items (including packaging) must be in their original, unused condition